koin50 Casino & Sportsbook Data Care

This page describes what we collect when you use koin50 and how we keep that data protected. We take account security and payment transparency seriously—every piece of information we hold is handled according to our data-protection principles and the laws that apply in your jurisdiction.

When you register on koin50 or use our platform to deposit, withdraw, or place a sportsbook or live-dealer bet, we collect personal and transaction data. Our policy sets out how we use it, who has access to it, and what rights you hold over your information.

Our commitment is straightforward: we collect only what we need to operate the service, keep it secure, and make clear how third-party processors (payment gateways, hosting providers, identity-verification services) may handle it. If you have questions about this policy or your data, you can contact our support team through live chat or email at any time.

What we collect on koin50

We collect your email, password, registered name, phone number, and date of birth when you create an account. For identity verification—required before you can withdraw funds—we ask for a government-issued ID (KTP for Indonesian residents), a clear selfie holding that ID, and proof of ownership for your chosen withdrawal method. This proof might be a screenshot of your DANA, e-wallet, or mobile banking profile, or a statement header from local payment, online payment, e-wallet, or mobile banking showing your registered account name.

When you deposit or withdraw, we record the amount, method, timestamp, and transaction ID. We also collect your IP address, device type, browser details, and approximate geographic location to detect fraud and prevent account access from multiple countries in a short timeframe. If you access koin50 during major events like Liga 1 matches or Idul Fitri holidays, our servers log your session activity to monitor for unusual patterns.

How we use your data

We use your data to operate koin50—processing deposits and withdrawals, verifying your identity before payout, detecting fraud, and responding to your account inquiries. Your data helps us comply with anti-money-laundering regulations and know-your-customer (KYC) rules that apply in supported jurisdictions. We keep transaction records to resolve disputes, fulfill withdrawal requests, and provide account statements on demand.

Our technical team uses session logs and device data to troubleshoot connection issues, improve platform stability, and secure accounts against unauthorised access. We do not sell your personal data to third parties. We do share deposit and withdrawal records with payment processors—such as local payment networks or online payment's backend systems—only to the extent necessary to complete your transaction.

Third-party processors and your rights

Our koin50 servers are hosted by cloud infrastructure providers based outside Indonesia. Our payment processors—the entities that connect your e-wallet wallet, mobile banking account, or local payment bank card to our platform—are subject to their own privacy policies. When you submit identity documents, we may use a third-party verification service to scan and validate them. These processors are contractually bound to keep your data confidential and use it only to fulfil the service we've asked them to provide.

You have the right to request a copy of the personal data we hold on you, correct inaccurate information, and ask us to delete your account and associated data after a specified retention period. We undertake to respond to such requests within 30 days. If you believe we have mishandled your data, you may lodge a complaint with the data-protection authority in your jurisdiction.

Cookies and tracking

We use cookies to keep you logged into koin50 and remember your language preference and betting-page layout choices. These are strictly necessary for the platform to function. We do not use third-party analytics cookies that track your behaviour across other websites. If you disable cookies in your browser, you will be unable to stay logged in or use live-dealer tables, as these features require session cookies to operate correctly.

Data retention and account closure

We keep your account data for as long as your account is active and for up to three years after closure, to satisfy regulatory and dispute-resolution requirements. Transaction records are retained for longer periods to comply with anti-money-laundering laws. If you request account deletion, we will remove personal identifiers but retain anonymised transaction records needed for compliance.

Our koin50 data-protection principles are applied consistently across all supported jurisdictions. If you have questions about how we handle your specific data, or if you wish to exercise your rights, contact our support team. You can reach us through live chat on the platform during business hours, or email us with your request and we will reply within two working days. Provide your registered username and email address so we can quickly locate your account records.